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BOSTON–(BUSINESS WIRE)–Fuze, the leading cloud-based communications and collaboration platform
provider for the modern global enterprise, today announced it has been
designated by the Technology Services Industry Association (TSIA) with
Certified Support Staff Excellence Center status in recognition of the
company’s superior customer service capability and completion of Level I
and II recertification.
In meeting TSIA’s rigorous training and performance requirements, Fuze
is the only company in the Unified Communications as a Service (UCaaS)
industry to receive both certifications and this prestigious
distinction. Since receiving the initial certifications and going
through the recertification process, Fuze demonstrated measurable
improvements to the customer support experience, improving initial
response times by 62 percent and overall customer satisfaction by 55
percent.
The Certified Support Staff Excellence Center certification is a staff
development program designed to enable a superior customer support
experience through world-class frameworks and industry best practices.
This designation leverages performance metrics that ensure the entire
service organization’s staff applies key elements of the training
program to improve their interactions with customers on a sustained
level.
“At Fuze, it is our mission that every employee is empowered to do their
best work by utilizing our technology,” said Vice President of Global
Customer Support, David Donatelli. “This award serves as a testament to
our teams’ hard work and commitment to our customers as we continue to
strive for the best customer experience available in the industry.”
Focusing on the evolving needs of its customers, Fuze recently announced
new mobile enhancements that will improve the experience for on-the-go
users. The updates feature network prioritization, which intelligently
monitors for connectivity and quality issues to notify users when to
switch between Wifi and cellular networks. Additionally, Fuze provides a
number of options for personalization, including customized shortcuts
and widgets. These additions enable workers to control how and when they
stay connected, allowing them to do their best work on their own terms.
“We’re honored to publicly recognize and congratulate these leading
organizations at TSW for their outstanding achievements, both this year
and for several years running,” said Thomas Lah, executive director of
TSIA. “By going through these rigorous evaluation and certification
programs, these companies have proven their dedication to excellence and
their unwavering commitment to their customers.”
To learn more about Fuze Worldwide Support Services, visit: www.fuze.com/worldwide-support-services.
About TSIA
The Technology Services Industry Association
(TSIA) is the world’s leading organization dedicated to advancing the
business of technology and services. Technology services organizations
large and small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate members
represent the world’s top technology companies as well as scores of
innovative small and mid-size businesses in four major markets:
enterprise IT and telecom, consumer technology, healthcare and
healthcare IT, and industrial equipment and technology.
About Fuze
Fuze is a global cloud communications and
collaboration software platform for the enterprise. Through an
innovative and consumer-inspired unified experience, Fuze enables
seamless transition between voice, video, messaging, and content
sharing. Fuze empowers the digital workforce anytime, anywhere, and
across any device. Headquartered in Boston, MA, Fuze has additional
locations including New York, San Francisco, Seattle, Ottawa, London,
Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and
Sydney. For more information, visit www.fuze.com.
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