The online-based consular service called E-Consular provided by the Indonesian Embassy in London has received ISO 9001: 2015 certification from the British Assessment Bureau for providing quality services to applicants.
The bureau’s Mark Nutburn officially handed over the certificate to Indonesian Ambassador to the United Kingdom and Ireland Rizal Sukma at the embassy in London on Friday.
The ISO certificate will encourage the embassy to improve and build a management system that is of international quality, Rizal said.
“[The system] will give protection to Indonesians and increase tourist numbers through effective, quick, safe and transparent visa services,” Rizal said in a press statement sent to The Jakarta Post on Saturday.
Nutburn said the ISO certification process for the embassy’s consular service was completed faster than usual. He explained it was because the service provided by the embassy was in line with the ISO’s standards, thus certification was concluded in two months.
The E-Consular service has received a warm welcome from Indonesians and locals after it was officially launched by Foreign Minister Retno Marsudi on July 13, 2017.
The paperless consular service provides 18 online application services. As of Aug. 1, there have been 19,747 applications made through the system since it was launched, such as passport applications for Indonesians and visa applications for foreigners.
The service allows applicants to monitor the progress of their documents.
Rizal added that ISO certification was evidence of the embassy’s strong commitment to give the best service to Indonesians living abroad as well as to foreigners.
”This shows our commitment to keep making better changes that can fulfil public demand,” he said.